Q. Is there any fees to register as a customer or a business?
A. No, the App is absolutely free.
Q. Is there any commission charged on vendor per order?
A. No, 0 AED is charged for any order, for lifetime.
Q. Does the delivery charges changes depending on the location?
A. No, the delivery charges is set as standard at 30 AED, regardless of the type, weight or value of the product.
Q. What details do we require to submit a claim?
A. Firstly, it depends on the Terms and Conditions listed by the seller/vendor. We would require an Invoice for raised by us for the items sent that detail their value along with proof of loss/damage. Please contact us for more details or read through our Terms and Conditions.
Q. Something is missing from my order, what do I do?
A. Check the package thoroughly as much as you can since sometimes we place tiny items inside the boxes of larger items.
If the item is still missing, then please give us a call immediately so that we can get your product asap.
Q. What if I receive a different item than the one I ordered?
A. We take extra care to ensure that you receive what you ordered. In case there is a change of product, call us on 04-5469978. We will immediately schedule a pick-up of the item and issue a new order.
Q. How long does the delivery takes?
A. Depending upon when the seller/vendor marks the product available for pick up. Once the item is picked up by our Deliverian (Usually within 6-8 hours), you will be notified. After that, in the next 12-24 hours, your item will be delivered at your doorstep.
Q. What items can be sold on Homepage?
Q. How can I participate in Trends running on Homepage?
A. It is simple. Switch to your business account -> Go To Products -> Click on any product (Existing products) OR Add New Product -> Click on the drop down menu of Add Tags -> Select as many as you want!
Q. Where are we located?
A. We are located in Office # 28, Floor # 12, The One Tower, Barsha Heights (TECOM), Dubai, UAE.
For more queries, call us on 04-5469978 or leave a mail at [email protected]